Support

FAQ's

• How Do I Install Chirp?

  To install Chirp, simply copy the chirp_seo folder to your Perch addons/apps folder (eg: perch/addons/apps), and huzzah, it’s installed!

• What Version of Perch Does Chirp Support?

  Chirp works on both Perch 3, and Perch Runway 3.

• Are Runway Collections Supported?

  As of v1.1, Collections are now supported! Once a URL for single items has been set, Chirp analyses your collections and knows what collections are for pages and what aren’t.

• Does Chirp Support Blog Posts?

  Yes, Chirp allows content review for both content in regions, and blog posts.

• How is Chirp Licensed?

  A license is priced per website with no ongoing costs.

• Is Support Included?

  Support is included with your license. Any questions or queries should be sent using the contact form on this page.

• What Payment Methods Do You Support?

  We currently support card payments via Stripe.

• Will I Pay VAT?

  As Chirp is a digital product, it needs to comply with the rules and regulations of VAT MOSS. To find out if you’ll be charged VAT and why, click here.

  If you have any questions or queries, please don’t hesitate to contact.

• Can I Get a Refund?

  Yes. Just email us within 3 days to let us know, and we will refund you the full amount.

• I'm getting a PHP error, what do I do?

  Chirp’s parser requires some features to allow us to crawl your site. We can use either cURL or PHP stream handler.

  • To use the cURL handler, you must have a recent version of cURL >= 7.19.4 compiled with OpenSSL and zlib.
  • To use the PHP stream handler, allow_url_fopen must be enabled in your system’s php.ini.

  (Contact your web host, they’ll be able to help!)